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Recruit International Students
Promote your
course or
institution
www.studentrecruitmentmedia.com
Recruit International Students
Promote your
course or
institution
www.studentrecruitmentmedia.com
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Study Hospitality at the Hyatt Regency Kuantan Malaysia
Come feel the Hyatt Touch! The hospitality industry is fast becoming an
integral part of our country’s economy. The
changing lifestyles of not only international travelers but also
the local market demands only the most outstanding quality of services
and products from those in the industry. In order to have the
competitive edge amongst the many service providers, hoteliers are now
wooing quality skilled labour and ensuring the retention of
these individuals. We at the Hyatt Regency Kuantan are no exception.
We have always placed the utmost importance to the training and
development of our employees in order to cultivate professional
individuals, dedicated to providing quality service to our customers. Core Competencies At Hyatt Regency Kuantan, we are constantly on the lookout for outstanding individuals who display what we call “Hyatt Values”. A major part of our mission and goals are to ensure that our employees are equipped and empowered to fully serve our customers. Our emphasis is placed on instilling our values in
each employee through our various training programmes so that they may
develop into customer driven, result orientated team players. This in turn will establish the Hyatt as the
brand of the future. Training and Development Structure Hyatt International is well known for its strong emphasis on training and is constantly and consistently finding ways to enhance the development of its employees. In line with this the Hyatt Regency Kuantan also ensures that its employees get the maximum benefits from each training session conducted. In order to facilitate the needs of our employees in terms of training, Training Needs Analysis are carried out throughout the hotel where two major areas are covered:
1.External Training External training are considered a vital part of the development or personal growth of an employee. Employees are identified based on some of these criteria such as their current position, quality of work, succession progress and many more. 1.(a) Cross Exposure As an international hotel, employees at the Hyatt
will have the opportunity to be cross exposed to its sister properties
within the country or overseas. This is a means for employees to share
best practices with others
and also gain a better understanding of their positions. 1.(b) External Courses External Courses are also deemed as an important
tool for our employees to expand their knowledge. These training courses
are specifically identified for the participants job roles in order to
enhance the quality of their performance. 2.In House Training The In House training provided plays an integral
part of the development of all our Service Professionals. It is through
this that our employees are groomed into being dedicated and motivated
individuals who are customer focused. 2.(a) General Orientation As with all other organizations, we at Hyatt place
a great emphasis on the first few days of any new employees life at
work. The General Orientation held for three days is a wonderful
opportunity to help new employees understand Hyatt’s vision
,philosophy the hotels
organization, product knowledge and the hotels expectations of its
employees. . This vision will help them move more confidently through
the first few challenging weeks and help them make decisions which
directly impact the guest. 2.(b) Departmental Orientation A Departmental Orientation is conducted upon the completion of the General Orientation. Each employee is given a one on one training session by the individual Departmental Trainers covering the basic information within the department, such as rosters, working hours, attendance, introduction to work colleagues and others. 2.(c ) On The Job Training This training is also conducted by individual
Departmental Trainers and covers all the tasks written in each employees
job description. On The Job Training is where each employee learns about
the department’s role, procedures and policies as well as job
functions. Each employee is given a copy of a Task list and each task
comes with its own task breakdown for easy reference. Coaching during
this period is important to ensure that all employees are able to
perform their roles effectively. 2.(d) Cross Training Employees at the Hyatt will also have the
opportunity to be cross exposed to other departments within the hotel.
This is a means for employees to expand their knowledge and understand
the roles of the various departments . Performance Development Each employee of the Hyatt Regency Kuantan is
personally evaluated based on the hotels competencies on a yearly basis.
This personalized sessions is conducted by the various Heads of
Department or Managers and becomes an integral part of the development
of our employees. Strengths and weaknesses are discussed in detail and
action plans are drawn up to ensure that each employee is able to work
towards improvements in their positions. General Training Sessions : General Training Sessions are conducted for all its employees and covers subjects such as:
Training sessions covered in various departments
are:
Final Goal Training & Development plays an important part in ensuring our objective to be a motivated team of multi skilled individuals who embody Hyatt’s culture goals and values is met. Equally important is also the commitment of our employees to constantly improve themselves in their positions and be customer driven ,ultimately creating an organization of outstanding individuals.
CONTACT
Mary Susan Johnson
Hyatt Regency Kuantan Malaysia Tel: 09-5661234 Fax: 09-5677577 E-mail: msjohnson@hrktn.com.my Website: www.hyatt.com/
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